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Patient Complaints Policy

In this practice we take complaints very seriously indeed and try to ensure that all our patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives.

Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled.

We learn from every mistake that we make and we respond to customers’ concerns in a caring and sensitive way.

  1. The person responsible for dealing with any complaint about the service which we provide is Amy McMahon
  1. If a patient complains on the telephone or at the reception desk, we will listen to their complaint and offer to refer him or her to Nicola Harrison, immediately. If she is not available at the time, then the patient will be told when they will be able to talk to the dentist and arrangements will be made for this to happen. The member of staff will take brief details of the complaint and pass them on. If we cannot arrange this within a reasonable period or if the patient does not wish to wait to discuss the matter, arrangements will be made for someone else to deal with it.
  2. Any complaint resolved to the patient’s satisfaction within 24 hours does not need to go any further. If however it is not, the complaint must be recorded in writing and a copy sent to the complainant if we have not received the complaint by letter.
  3. If the patient complains in writing the letter will be passed on immediately to Carl Taylor.
  4. If a complaint is about any aspect of clinical care or associated charges it will normally be referred to the dentist.
  5. We will acknowledge the patient’s complaint in writing in a timely fashion.
  6. We will seek to investigate the complaint normally within 2 weeks of receipt (if possible) to give an explanation of the circumstances which led to the complaint with an upper limit of 6 months. If the patient does not wish to meet us, then we will attempt to talk to them on the telephone.

We will confirm the decision about the complaint in writing immediately after completing our investigation. Proper and comprehensive records are kept of any complaint received.

  1. If patients are not satisfied with the result of our procedure then a complaint may be made to:

The Dental Complaints Service (020 8253 0800) for complaints about private treatment.

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Google Rating
Based on 54 reviews
Facebook Rating
Based on 102 reviews

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See What Our Patients Say…

Based on 54 reviews
Based on 102 reviews
Just brilliant. I needed a bit more doing this time around, big filling and a porcelain crown, but there was never any pain. The whole team is so friendly and helpful, happy to answer my curious questions about the technology and what a beautiful colour match of my new tooth. Can you believe that a visit to the Dentist can be such a pleasant experience.
Richard Griffin
Richard G.
After delaying dental treatment for over a year due to dental phobia, I’ve now had my treatment done at the Idle branch under sedation! I’m so glad I discovered taylored dental, everyone along the way was so lovely and kind. The lady who did my treatment (I’m sorry can’t remember her name, she was Greek) also managed to save a tooth that my previous dentist said needed to be removed! Very happy
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Your dental nurses are the best I have ever met.Friendly and always great you with a warm smile.They make you feel like you are part of the family and help so well working with Carl.Carl is a marvelous Dentist I love the fact they are allowed to be there self's.The reception lady is so wonderful from phone calls too welcoming you into the reception area I find Taylors All in all I give 5 star plus
Thank you to the team today for Alannahs assessment. The positivity towards future treatment was more than I could have ever imagined and for that myself and Alannah are truly grateful. We have hope and that is more than we could ever have asked for . See you again soon ❤
I first went to Taylored dental care earlier this year after some very bad and painful experiences that left me scared to see a dentist. Sarah and Graham have been absolutely amazing at making me feel comfortable, calm and pain free in my long journey to a better smile. Still a few appointments to go but I don’t feel at all frightened anymore. Thank you to all the other staff too. You’re all fab. x
I recently attended the practice for follow up appointment with a new member of the team. Welcoming efficient and reassuring experience. What a lovely lady! Cannot fault the service.
Brenda Wrathall
Brenda W.
Always a 5 star service, I wouldn’t trust anyone else 😁
Emma Lanfear-wright
Emma L.
Before my appointment I was shivering like leaf anxious but when I get there I was surprised how friendly everyone was , both ladies who extracted my tooth was brilliant calmed me down. I had great experience with Taylored Dental Care Idle definitely returning after my tooth feels better 😊
Grace McNulty
Grace M.
Honestly can’t recommend this dental practice enough. I am absolutely terrified of going to the dentist and it resulted in months of pain and serious damage to my teeth and bone, before I got the nerve to contact Taylored Dental. I am so glad I did.At my initial consultation I was treated with so much kindness and understanding that I agreed to go back for the work doing (under sedation).It was the best decision I have made and worth every penny. I honestly can’t remember a thing from the time I was sedated until when I got home, yet I was apparently conscious and talking throughout.It has really put me at ease and I WILL be going back. I never once felt silly or belittled about my fear. Also the aftercare and call the day after from the practice was a lovely touch. 5 star treatment, wish I had found this practice years ago.
I went for dental treatment and was advised the tooth would be best removed. Dr Taylor explained everything and reassured me. Within a short space of time ( about 15 mins) the procedure was complete. I am very nervous at dentists but I felt nothing. Dr Taylor is an excellent dentist and I would recommend him 100%.All the staff are very pleasant and friendly and are always very professional.
Ian Byng
Ian B.
Great dentist have been going hear for years.Amazing staff amazing service from maxine. She got me booked in straight away what a wonderful woman and amazing dentist
This review is a little delayed (February 2021)as I did not realise I could leave it via Google! ( I’m not on FB) I have been with TDC for years now since they took over from my previous dentist. Last year I decided to have whitening and composite veneers on my two front teeth. I cannot say enough about how great they are! Haider was brilliant and my teeth look so natural lots of people have not even noticed! Of course I have also had ‘usual’ treatments too including root canal work. All the staff and of course Haider were so friendly and kind- no pain and carried out very professionally. I cannot recommend this practice highly enough. 😊
Judith Barstow
Judith B.
I just wanted to say, what a credit Amy is to Taylored dental care in Idle.Makes you feel calm, explains what procedures she is doing, and the attention to detail is perfection.I highley reccomend Taylored dental care.
Leon Vickers
Leon V.
I Have only just started going to taylored dentist and I’ve got to say that the lovely staff are so welcoming caring and professional I would highly recommend this dentist to everyone I know 😊
Carl is an incredible professional and an expert orthodontist. He is conscientious, flexible and a great guy overall. My case was quite complicated (i.e. clear braces) and I am very happy with the results. It has given me a new lease of life and restored my confidence. I highly recommend this practice, you certainly will not be disappointed. - Jerry
I'd just like to thank the team for sorting out an emergency appointment for me today for my cracked tooth. I'm so thankful there was a same day appointment and managed to get me in half an hour after I rang up. I am a very nervous patient after having a bad experience as a chid, and hadn't seen a dentist in years. The dentist and his assistant that saw to me (sorry I didn't catch your names), we're great and reassuring. They explained the process of the appointment and treatment, and told me we could stop at any point if I was struggling. But the treatment didn't take long and I was done before I knew it. Thank you to you all.
I'd just like to thank the team for sorting out an emergency appointment for me today for my cracked tooth. I'm so thankful there was a same day appointment and managed to get me in half an hour after I rang up. I am a very nervous patient after having a bad experience as a chid, and hadn't seen a dentist in years. The dentist and his assistant that saw to me (sorry I didn't catch your names), we're great and reassuring. They explained the process of the appointment and treatment, and told me we could stop at any point if I was struggling. But the treatment didn't take long and I was done before I knew it. Thank you to you all.
Scarlett Woodrow
Scarlett W.
The staff here are amazing and especially the dentist Heida. Absolutely brilliant. Gave me my confidence back completely.
Gary Marshall
Gary M.
Following a really bad experience at a dental surgery with zero genuine care for patient wellbeing and need; I sought out Taylored Dental Care at Idle for an emergency appointment.From initial contact, Jasmine (on the phone) and Lisa (in branch) made me feel cared for and looked after.Throughout the emergency appointment I was cared for and everything was explained to me clearly. I had follow up phone calls to check I was okay and I was even welcomed back for a peace of mind check up.I am pleased to say I will now become a new patient at Taylored and I feel very happy about that.Thank you TDC Team
Lizzie Lee
Lizzie L.
My story is ive always been scared of the dentist then i decided to face my fears and went along to taylored in keighley from stepping through the door to having my treatment the staff put me at ease made me very comfortable.The professionalism of all staff outstanding. Well recommended. Five stars from me.
After 30 years of being unhappy with my gummy smile I finally feel comfortable smiling for photos!I'm incredibly happy with all the hard work and professionalism that Haider and the full team at Taylor's Dental Care put into my new smile.They gave me the best experience possible and constantly ensured I was happy with the results.10/10 would recommend
Christine Robson
Christine R.
I’m rather speechless with what to say right now. This morning I had a few fillings, a scale and polish and two teeth bonded where they have been chipped which has knocked my confidence so much. As I'm a nervous patient, I was terrified to start with but I have left beyond happy and incredibly overwhelmed with emotion at how amazing I find this team, professionally and personally just all around lovely and genuine people that put you at ease instantly. They have rebuilt my confidence and oral hygiene immensely. A big shout out to Maxine who is just incredibly sweet and supportive, And Sarah and Jess for their support, patience with my nerves and all around loveliness and friendliness. I won’t be going to any other dentist. I’m overwhelmingly happy. Thank you so so much to you all at Taylored dental care! Oxox
Years of personal neglect meant that all of my teeth and gums were in a right old state. Carl Taylor (Dentist) and Sarah Carr (Dental Hygienist) have between them salvaged what could have been a piteous future for my teeth and the prospect of eating with a lot fewer teeth. Consummate professionalism from all concerned and totally pain free dentistry. Add to that the friendliness and non-judgemental outlook and I would never consider going to any other dentist. Hooray for totally pain free !!!!Almost 2 years later Haider (the dentist) and Omar (the assistant) at very short notice (literally a couple of hours) managed to extract, totally painlessly, a molar that was giving me excruciating pain. Haider was fast, efficient and gave me sufficient injections such that I could not even tell when he had extracted the tooth. Taylored Dental Care Idle have come to my rescue yet again. It is now up to me mostly to try to retain the few teeth that I still have in my mouth.
Mike Graham
Mike G.
Just been to the Wibsey bank practice For my sedation appointment .I normally attend Idle - was made to feel welcome by Amy and the staff .Blue and Karl kept me relaxed .Didn’t feel a thing ... don’t remember them doing anything... didn’t feel the Needle remember hearing them drill anything .Wish all dentist trip could be like this. was eve given a nice blanket to keep me warm.
A great dentist the the receptionists at the ilkley brach are lovely and welcoming and Carl and his team are amazing! I was absolutely terrified about having 2 teeth removed as part of getting braces and throughout the whole treatment I was laughing and calm as Nicola supported me! The best dentist I have been to in years!
I attended the Practice today and I would like to say a big thank you to Julie for being so helpful and also a very big thank you to Sarah for being so gentle and caring when treating me. She is fantastic and I would recommend her to anyone
Sylvia Shaw
Sylvia S.
Dental x-ray, teeth cleaning. I went today for a scale and polish with Sarah unfortunately through the week I have been suffering from toothache. Sarah took an x-ray of my tooth and passed it on to Haider to have a look at. I had my scale and polish and Haider came in and explained I had an infection. He gave me a prescription for antibiotics and a follow up appointment in 10 days. I can not recommend this dental practice enough. The staff are all friendly and put you at ease the moment you walk through the door. If you are nervous about going to the dentist this is the practice for you. Thank you Haider, Sarah and all the staff. Update! Infection cleared up with antibiotics and have had no pain since. Thanks again.
Sharon Benson
Sharon B.
I went knowing I wanted braces, they were so quick to get the ball rolling which I was really pleased with. The team are all really lovely and I am really impressed with how my teeth are looking. I'm excited to see the end result!
I’m receiving treatment here now , at the Wibsey one , I’ve always been a very nervous dentist patient, this is the first time I’ve gone private and I honestly will never go back to nhs dentists !! I’m slowly getting more confident and the staff here are so supportive I would definitely 100 percent recommend this place !!
Amazing service and treatment. It was my first appointment today but it felt like I had been a patient there for years.
Was booked in to have a tooth taken out, couldn’t have felt more comfortable wouldHighly recommended
Conor Crann
Conor C.
Really glad i chose Taylored Dental Care, they do not judge and look after you in their care! Thank you to, Graham, Sarah and Maxine!
Great service with a very friendly team.My first visit was in November when I had braces fitted. Since my first appointment everyone is the practice has always made me feel welcome and at ease. Carl Taylor has a great sense of humour and always does a great job.Taylored Dental Care make visiting the dentist somewhat enjoyable! I would definitely recommend.
Laura Schneider
Laura S.
My experience with Taylored Dental has been fantastic! I have put off going to the dentist for years as I was too nervous but the team at Keighley make you feel so calm from the second you walk in the door, Maxine is lovely and friendly in the reception and Graham and Sarah make you feel relaxed and comfortable once you are in the chair. I would highly recommend Taylored dental care to anybody.
I've been scared of dentists for 40 years..I had to have therapy to even stand out side a dentist..What can I say about this particular practice..From the moment you speak on the phone to the lovely receptionist Amy, she makes you feel at ease, and this carrys on in person .The dentist lady i always forget her name .. is 100% caring and has time for you..They are all brilliant..I would highly recommend this practice especially for nervous people like me ..❤ Thank you all so much for making my smile better and no more pain in my mouth ..Truly Amazing
Having been extremely nervous about going to the dentist previously, the whole team have put me at ease and now I don't mind going to the dentist at all. Graham is very good at his job and would recommend him to anyone, and Maxine puts you at ease as soon as you walk in. Very friendly team that make you feel like you're with friends.
Big big thank you for the last 5 weeks today.was a very emotional after all the fear of 25 years no dentist and my fears and phobia to finally put these to rest its has been such a fantastic experience from start to finish with so much support when needed Amy you have been such a star always there when needed, rosina well amazing so kind gentle,calming voice and always explained everything and of course no pain which was a big issue for me after 25 years ,bekki sYou have also been fantastic very calming and patient such a fantastic team I came out today and shed a tier not of sadness but the joy of finally overcoming my phobia thank you all once again please keep safe and well I see you all I'm march 2021 Many thanks again David
I was told I needed some oral care after a check-up.Although I was a bit sceptical at the time I agreed to have the treatment done by the hygienist!Am so glad I did!My mouth feels fresh there’s no bleeding when I clean my teeth and my girlfriend has told me I don’t have bad breath any more.Would have been nice if she had told me I had bad breath sooner!Can’t phrase this dentist enough the hygienist was very thorough!
kevin harrison
kevin H.
I would personally like to thank Graham and the team especially Maxine (without Maxine’s words of encouragement I may have just turned around and left 😍) having a huge fear of dentists, and having not seen one for several years this was a massive ordeal for me. I soon realised after my first visit, that all those years of fear and the panic of the smell, noise, pain, injections etc were about to be eliminated with their empathy of my phobia. I cannot believe just how quick the straightening of my teeth has taken.....just 6 months from start to finish! This is absolutely amazing and has been the easiest and simplest process ever!!!! I can’t thank Graham enough for giving me my smile back x Thank you 😬
I suffered a "bad experience" in a dentist chair and was absolutely terrified of having my essential root canal completed. After leaving 5 other dentists in tears stuffing tooth ache for two years I eventually found Taylored Dental Care. I can not recommend highly enough. I have completed all the necessary work required on my teeth completely pain free and have no crippling anxiety with the thought of my next check up.
Following on my review on the Wibsey page, last week I received treatment under sedation at the Idle practice. Just like at Wibsey, the staff were fantastic, not only looking after me but my mother too who came with me. So much so, by the time I had finished, she had booked an appointment for herself she was that impressed with how they had dealt with me and the difference she saw in my nerves.But more importantly for me, today the impossible happened. I went to the wibsey clinic to be checked over and for the first time in my life I sat in that chair and did not panic, flinch, shake or cry. When I had my socket rinsed I didnt think anything of it. I walked out as if i had walked out of a shop. I cried my eyes out when i got home and again later on, because tomorrow is my birthday and Taylored Dental Care (staff at all their practices as I've either seen on spoke to someone at them all, like a second family to me now lol) have given me what I always dreamed of but never thought possible, a smile and to be free from that gripping phobia that shattered all my self confidence. They actually made my impossible happen, and I could never thank them all enough
Leanne Hunt
Leanne H.
Thank you to the staff who treated my son today in Ilkley. He was extremely anxious and they took so much time to calm him down. The dentist and nurse were extremely patient and the care was outstanding.
I felt very comfortable when being seen today and appreciated being able to sit more upright thank you
Rita Greer
Rita G.
I've been with the Wibsey branch for nearly two years now and the service has been fantastic. Warm and friendly staff who always take care of me and meet my needs, treatments are explained clearly from the get go. I wouldn't want to go anywhere else! Definitely worth visiting if you're apprehensive of going to a dentist.
Excellent! Friendly and professional, relaxed and supportive. Couldn't ask for a more caring dentist and staff. Thank you.
I attended Taylored dental in idle to see the hygienist, I will be recommending them to all my friends and family as I was really happy with both service and the results of the clean and polish.A much nicer experience than my old dentist!!!
Steven Gawthorp
Steven G.
I was really nervous about having a wisdom tooth removed. Firstly Maxine the receptionist made me feel so at ease chatting and laughing so it took my mind off it. Graham and his lovely assistant were absolutely brilliant, so kind, calm and caring. Chatting away to me and making me feel totally at ease. I have never before come out of the dentist after having a tooth removed laughing and not in any pain whatsoever and feeling great about my visit. Thank Graham and your lovely team 🙂 see you soon.
Great service received during my appointment today. Very friendly reception staff on arrival. Friendly dentist and assistant who once again provided me with a thorough review, clean and polish. Thanks all!
Craig S
Craig S
Having been a patient at the Keighley practice since Taylored took over i can honestly say i have yet to have a bad experience. Graham and his team are polite,professional and put you at ease from the moment you arrive. All of the treatments i've had have been fully explained to me and you honestly don't feel a thing. I would highly recommend anyone, especially if you're nervous of the dentist, to trust Taylored to look after you.
Another pain free stress free visit to the dentist, looked after courtesly as always.
Barrie Holland
Barrie H.
I haven't looked after my teeth but now I am making an effort to make my teeth better the staff have been great Graham has been brilliant and understanding it does cost alot of money but I won't find a better dentist
not been to a dentist in years due to a huge phobia and was in absolute agony with a broken tooth. after a week of it getting worse I knew I had to get it sorted. I just want to say thank you to the staff at the Wibsey branch. From the receptionist who listened to me crying down the phone for at least 15 minutes because of how scared I was just making an appointment and listened to my story, then got me an emergency appointment an hour later, to the dental nurse who reassured me when I was crying, held my hand and rubbed my hair at my request (we laughed over that too but it's really relaxing) and who chatted to me when I was outside waiting to go home, and finally to the amazing dentist who not once rushed me, gsve me time to calm at each point, did everything to make sure I felt nothing and was comfortable and calm and answered every one of the 100 questions I had.on my way out I even booked a new customer consultation for a full check up.thank u so much!
First visit to see new dentist (Nick), having previously been used to Ieuon who I was told has moved elsewhere. No problems with my check up etc and I found Nick to be friendly and helpful. No qualms about any future visits!
martyn pearce
martyn P.
Had a root taken out here . I was very nervous but they put me at ease was very professional. Would highly recommend.
Julie Blessington
Julie B.
Amazing dental care from really kind and caring staff. I am starting to look forward to the dentist... well maybe not, but it is great dental practice and I recommend it
Coming from a generation with poor dentists, i have to say that Mrs. R. Cutler at the Wibsey practice has restored my faith in dentistry. I'm still a little nervous when my appointment comes round, but she soon puts my mind at ease. Thank you �
iv not seen a dentist in over 10 year due to having a huge phobia,my 1st visit they made me feel so relaxed n comfortable and the work on my teeth has began, jan 20019,im still a little nervous but not as bad as i was.Today was the last day of my treatment april 2019 and im so proud of myself from were i started and up to now,I certainly have my confidence and my smile back,im no longer scared to visit the dentist,thank you so much
Could not fault the service i have received starting with my initial visit in June 2018. The dentist had a very sympathetic manner ( and as i had an abhorrent fear of dentist my teeth were in quite a state ) he explained everything in detail and to be honest i did not feel a thing as he did the necessary extractions and fillings, and the partial dentures i required have caused me no problems whatsoever. Many Thanks to all at the surgery.
Jim Dyero
Jim D.
caring ..nerve calming ...pleasant ..likeable .. friendly ❤️
I have been with this practise since they took it overcome, all staff are very friendly and must put nervous people at ease. We go to the Keighley branch and our dentist Graham greets you with a smile and has such a lovely manner you know your in safe hand, Yesterday I went to see Sarah the hygienist and again a lovely young lady along with her assistant, having never been to a hygienist I was a little apprehensive but I needed have been , she was so gentle and explained fully what and why she was doing . A very pleasant experience .
At Grove House in Ilkley, very professional and friendly. Carl and all colleagues put me at ease, and keep me informed about the health of my teeth and gums.
Excellent friendly helpful people. And no longer will I believe that hygienists have to hurt! 🙂
I completed my treatment with TayloredIn AprilI took this picture on holiday and wanted to share x I literally haven’t smiled like this inYears xx thank you to Roseena and all the teamXx
Went to tailored dental today with huge fear but Carl and the lovely nurse and the receptionist put me at ease. Definitely recommend this lovely calm practice for fearful patients. Next appointment in two weeks and I will be going without the fear this time! Thank you x
Pain-free, professional and friendly with all the latest gadgets... What's not to like? 🙂
Tom Meiklejohn
Tom M.
I needed an urgent appointment to repair some damage. Very helpful practice. Get an appointment on the same day.
Diana Grieve
Diana G.
Fabulous friendly dentist ..from reception to dental nurse to dentist ...can't fault them's a pleasure to see you all 😁😁👍
Sue Mills
Sue M.
Really happy with Taylored Dental Care. Been a patient for over 40 years, would definately recommend.
Angela Southwell
Angela S.
I have been to see both Graham and Sarah in the last two weeks and they have been absolutely brilliant in sorting out several of my teething problems - a big thank you to all the team at Taylored Dental Keighley
Always good service and a very calm and reassuring approach
Julie Cragon
Julie C.
On my very first visit I was made to feel comfortable and welcome. My dentist Graham talked me through everything that was going to be needed and why, (and there was a lot to be done!), and very patiently took me through each procedure as we went along. I'm now at the check-up and clean twice a year stage, and it's been a very positive experience. Thank you to all xxx
After been afraid of dentists for a lot of years I decided to join Taylored Dental care as my grandaughter works there and I heard so many good things about it. I am so glad I did. The service I received from start to finish was amazing, I was made to feel relaxed and the treatment I also received was by far the best! Sarah & Ioan and the team at idle are great! X
I’m not a lover of visiting the Dentist, but I know I’m in good hands when I visit my Dentist and hygienist, they are very professional, patient, friendly and very kind and gentle when dealing with me , that’s why I rate my visits as excellent 💫💫💫💫💫
staff are always polite and the dentists at the practice put you at pour ease
Zeilah Chadwick
Zeilah C.
Been today for a tooth extraction, the staff were absolutely wonderful, they made me feel at ease they talked me through everything that was happening and very pain free, amazing � definitely recommend to family and friends.........thank you ���
I can't speak highly enough of the staff at Taylored Dental Care in Keighley. Today was my first visit in the hope that they could help with a ongoing problem that a previous dental practice really hadn’t helped sort. Graham explained everything so well and the treatment was first class. I will now be going there for all my treatments and check ups. Thank you so much.
I would like to thank Carl and his team at Ilkley for seeing me at such a short notice during the festive holidays. I also like to thank the team for putting me at ease and explaining my options for future treatments as a nervous patient 🙂
I recently visited the ilkley practice for implants in my lower jaw, I was very nervous about the procedure, I would like to thank all the dental team for reassuring me and looking after me they definitely made me feel at ease during the surgery, and now looking forward to the finishing my treatment plan
want to say a big big thankyou to graham and team for your patience and care on my recent visits,well pleased with the result!! I have got my smile and confidence back! Thankyou all.
Fast, efficient, painless and very professional yet friendly too. Graham listens to his clients and does a great job. Thank you.
Excellent all round. Friendly service always a pleasure to attend.
We have visited Taylored dental care in Idle for quite some time and have had excellent and friendly service at all times. They are really professional, from the receptionists to the dental surgeons.
Staff here are always friendly and put your mind at ease with their kindness and understanding. I would definitely recommend Taylored Dental Care.
Would highly recommend this dental practice. Like most hate the dentist but the team here really put you at ease and are attentive to the patients needs and phobias.
An absolute fantastic establishment. Brilliant service. Friendly staff. Would 💯 recommend to others!! Thank you guys @Taylor dental care
Went here for the very first time yesterday. I rang desperate and in pain as my normal dentist couldnt fit me in before my holidays. The reception staff were very polite and understanding and helped get me an appointment within 3 hours of my call. The dentist was kind and caring and explained everything fully. He was happy to spend time and go through different options with me. Nothing was rushed. I now go on my holidays happy and pain free thanks so much 🙂
The staff are very friendly and caring. The work I've had done is excellent and painless. I've had a phobia of the dentist for years and I would highly recommend those who are scared of the dentist to attend Taylored Dental Care, as they are very understanding and make you feel very comfortable.
This dentist is one of the best iv been to in my life excelent service polite staff and my teeth look great just been this morning had a clean and all is good thankyou
Like many people I'm very nervous of dentist work but from my very first visit at Taylored the entire team of staff made me feel comfortable and totally at ease. They didn't rush my appointment or make me feel pressured in anyway and the staff genuinely care about the patient. I would highly recommend them.
Visited the Keigjley Practice today and had first class treatment as always.😆
Been going to Taylored dental care in Keighley since last September after being phobic for 50 yrs and they are fantastic, have been treat with the utmost respect and care and at last I've got my smile back. Thank you so much Graham and team xxx
I am a terrible patient so I was very impressed with how well they looked after me. I felt really comfortable and felt like I could ask them anything without being nervous or ashamed. I would highly recommend them.
Another excellent visit to Keighley today. Fitted me in at short notice, because of toothache. Courteous and efficient as ever. Thank you!
They have never had a better dentist at Idle than Mr Smith.I do know him by his first name but can't spell it,sorry.He explains everything he is going to do before he does it so there are no surprises.Julie on reception and all the dental receptionists are very friendly and so helpful.Highly recommended.
Great service, I am very happy with my treatment at TDC
Always feel very welcome when coming for treatment. Everyone makes you feel relaxed! Highly recomend
Very friendly and only have your interests at heart. Made me very welcome and very much at ease. The treatment I received was first rate and would not hesitate to recommend to any of my friends.
Had the root of a tooth extracted yesterday which was not easy. My dentist took a lot of care to ensure there was no pain and completed the task in an unhurried and patient manner. I'd recommend.
Have been going to Taylored Dental for years and always recommend them, especially to anyone who has a dental phobia. Best dentist ever!
Visited the dental nurse today. Had a very thorough gum test cleaning,and scaling followed by a lesson on how to brush properly. Ill certainly try my best ! Thank you again
Just called to have a routine clean etc. Lost a filling last night but Sarah Carr, without any fuss, dressed it superbly! Really appreciate the prompt, friendly attention I always receive when I call. Wouldn't go anywhere else!
Had a clean today with Sarah Carr! She is FANTASTIC at her Job. Makes you feel so relaxed, and is always checking to see how your feeling. No pain at all n that's how I like it.Currently have Fast Braces on so was not looking forward to it but NO Problem at all �Nice Clean Teeth again, big thanks Sarah is a credit to Taylored Dental!
I'm a nervous patient. ..but Graham and his team are absolutely brilliant. ..I've being a few times. professional put me at ease. replacement filling at the front ( worst one ever I think )...but today ..didn't even feel injection phew. ..and I was so relaxed. very happy patient. ..thank you...
Found this dentist (Keighley) after having issues with previous dentists and have to say i have been more than impressed. The standard of dentistry here is very high. Wish i had come here earlier. My partner and children now come here and are equally impressed.
I'm so nervous about visiting the dentist , I was shaking just phoning and making the appointment, I was in tears before I even got in there , shaking sweating , the receptionist was lovely the dental nurse came in to see me while I was sat in reception ( at this point I wanted to run ) explained to me at any point all I had to do was put up my hand and they would stop , any way the dentist was lovely very gentle kind and understanding, even managed to make me laugh while I was still having a melt down , my anxiety about going to the dentist is so bad I haven't been to the dentist in years , I felt embarrassed about the way I react as in the past I've been made to feel stupid about my fears , anyway before I knew it it was all over and done , I was so nervous I can't even remember the names of the staff for that I apologise, if you need to se a dentist and have a real fear like I do , please give them a call , I've booked in again in a couple of weeks and although I know I will still be nervous I know I'm in good hands , thank you so much to the team at keighley taylored dental care xxx
I saw Sarah today & she was brilliant, so patient & understanding (I'm a big wuss when it comes to my teeth) but I won't worry about my next visit.The whole practice at Idle is very professional yet friendly & I would highly recommend them to anyone who has a fear of visiting the dentist.
When you can honestly say you enjoy your trip to the dentist you know you have a good one. The staff are all friendly, don't mind my endless questions and I have always found the treatments work well. Top marks to all, Thank you.
Check up no issues or problems. Everyone demonstrates a professional but reassuring attitude toward patients. Very impressed
just had a filling done the staff where excellent.
Saw the new dentist miss baker today she is wonderful I hate having fillings my heart rate goes into overdrive she put me so much at ease thank you
The team are so well trained and always pleasant and considerate. Graham leads a great practice. Well done all.
Excellent dental practice all staff make you feel welcome
Graham Duckitt. Best dentist around. Kind, considerate, empathic. Sensitive and understanding. Helped me over come my fear of dentist
Brilliant dental practice. Can't recommend enough! So pleased with the results of my Inman aligner brace. Graham and the team at the keighley branch are fantastic! Made me feel so at ease and so friendly.
My wife took one extremely dental phobic person to see Carl Taylor yesterday, held her hand the whole time she was in the chair having emergency dental treatment. She came out completely pain free and possibly looking forward to her next appointment! Always said you are the best dentist in the world!

Taylored Dental Care - Idle

450 Highfield Road, Idle, Bradford, BD10 8RU

Call Us Today On 01274611834 or use WhatsApp

Dentistry For Busy People

Monday 08:30 am – 5.30 pm

Tuesday 08:30 am – 5.30 pm

Wednesday 08:30 am – 5.30 pm

Thursday 09.00 am – 6.00 pm

Friday 09.00 am – 1.00 pm

Accessibility – There is one small step to gain access, surgergies are on the second floor accessed via a stair lift

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Taylored Dental Care Idle – 450 Highfield Road, Idle, , Bradford, BD10 8RU

Tel:01274611834(24/7)   Email:

Dr Carl Taylor GDC No. 80685. Taylored Dental Care is a Private Dental Practice. Website last updated: Aug 20

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